Privacy Policy

Last Updated: September 28, 2025

At Truxes Company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.truxes.com (the "Site"), powered by Shopify, or interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Information We Collect

We collect information from you in several ways, including when you register on our Site, place an order, subscribe to our newsletter, fill out a form, or otherwise interact with our services. This may include:

Personal Information: Such as your name, email address, mailing address, phone number, and payment information (e.g., credit card details) when you complete a transaction or create an account.
Automatically Collected Information: When you visit the Site, we may automatically collect certain information about your device, browsing actions, and patterns, including IP address, browser type, operating system, referring/exit pages, and date/time stamps.
Usage Data: Information on how you use the Site, such as pages viewed, time spent on pages, and other analytics data.

You may visit our Site anonymously without providing personal information. However, certain features, such as placing orders, require you to provide personal details.

As our Site is now integrated with Shopify, some data collection and processing may occur through Shopify's platform. For more details on Shopify's privacy practices, please refer to Shopify's Privacy Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Personalization: To tailor your experience on the Site based on your preferences and past interactions.
Site Improvement: To analyze usage patterns and feedback to enhance our website's functionality, content, and user interface.
Customer Service: To respond effectively to your inquiries, support requests, and provide assistance.
Transaction Processing: To fulfill orders, process payments, and deliver products or services. We do not sell, rent, or share your personal information with third parties without your consent, except as necessary to complete your transaction (e.g., with shipping providers).
Marketing and Communications: To send you periodic emails about your orders, company news, updates, promotions, or related products/services if you opt-in to our mailing list. You can unsubscribe at any time by following the instructions at the bottom of each email or by contacting us directly.
Analytics and Security: To monitor and analyze trends, prevent fraud, and ensure the security of our Site.

How We Protect Your Information

We prioritize the security of your personal information and implement industry-standard measures to protect it, including:

Encryption: All sensitive information, such as payment details, is transmitted via Secure Socket Layer (SSL) technology and encrypted in our databases.
Access Controls: Only authorized personnel with special access rights can view your information, and they are bound by confidentiality obligations.
Data Retention: We do not retain sensitive financial information (e.g., credit card numbers) for more than 60 days after a transaction. Other personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.
Shopify Integration: As our Site is hosted on Shopify, we leverage Shopify's robust security features, including PCI DSS compliance for payment processing, regular security audits, and advanced threat detection. This ensures end-to-end protection during checkout and data storage.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Cookies and Similar Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on the Site. Cookies are small data files stored on your device that help us:

Remember items in your shopping cart.
Save your preferences for future visits.
Analyze Site traffic and improve performance.

You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly. We may also use third-party services, such as Google Analytics, which employ cookies to collect anonymous usage data. For more information, see their respective privacy policies.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following circumstances:

Trusted Third Parties: We may share information with service providers who assist us in operating the Site, conducting business, or serving you (e.g., Shopify for e-commerce, payment processors, or email service providers), provided they agree to keep the information confidential.
Legal Requirements: We may disclose information if required by law, to comply with a subpoena, court order, or government request; to enforce our Site policies; or to protect our rights, property, safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Non-Personal Information: Aggregated or anonymized data may be shared with third parties for marketing, advertising, or other uses.

Third-Party Links

Our Site may contain links to third-party websites, products, or services. These third-party sites have their own privacy policies, and we are not responsible for their content, practices, or privacy protections. We encourage you to review the privacy policies of any third-party sites you visit.

Compliance with Laws

Children's Online Privacy Protection Act (COPPA): We comply with COPPA and do not knowingly collect personal information from children under 13 years of age. Our Site, products, and services are intended for individuals who are at least 13 years old. If we learn that we have collected information from a child under 13, we will delete it promptly.
California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA): If you are a California resident, you have rights under CCPA/CPRA, including the right to know what personal information we collect, to request deletion, and to opt-out of the sale of your information (though we do not sell personal information). To exercise these rights, contact us as outlined below.
General Data Protection Regulation (GDPR): If you are located in the European Economic Area (EEA), UK, or Switzerland, you have rights under GDPR, including access, rectification, erasure, and objection to processing. We process data based on legitimate interests, consent, or contractual necessity. For GDPR inquiries, contact us.

This Privacy Policy applies only to information collected through our Site and does not cover offline activities or information collected by third parties.

Your Consent

By using our Site, you consent to this Privacy Policy and our collection and use of your information as described.

Terms and Conditions

Please also review our Terms and Conditions at https://www.truxes.com/terms, which govern your use of the Site, including disclaimers and limitations of liability.

Contact Us

If you have any questions about this Privacy Policy, our practices, or your dealings with our Site, please contact us at:

Truxes Company 16 Stonehill Rd. Oswego, IL 60543 USA Email: sales@truxes.com Phone: +1888.554.8448

We welcome your feedback and are here to assist.